Return & Refund Policy
Last Updated: 11/01/2026
At Clicksy, we want you to feel confident shopping with us. This Return & Refund Policy explains how returns, exchanges, damaged items, cancellations, and refunds are handled in accordance with UAE consumer protection laws.
1. Eligibility for Returns
You may request a return within 7 days of receiving your order if:
• The item is damaged, defective, or incorrect
• The item is unused, unopened, and in original packaging
• All original tags, labels, and accessories are intact
• You can provide an order number or invoice
2. Non-Returnable Items
Cosmetics & Personal Care
• Opened, used, or unsealed products
• Perfumes with broken seals
• Used makeup tools
Jewellery & Accessories
• Earrings and body jewellery
• Customized/personalized pieces
Gifts & Perishables
• Customized gifts
• Opened hampers or gift boxes
• Edible items
Sale Items
• Items marked “Final Sale” or “Non-Returnable”
Other Conditions
• Items returned without packaging
• Returns after 7 days
• Items showing wear, damage, or tampering
3. Return Process
1. Contact Customer Support within 7 days
2. Provide order number + item name + photos (if damaged)
3. Team reviews request within 2 working days
4. Items will be collected via courier or dropped at a return point
NOTE: Return shipping fees may apply unless the product is defective or incorrect.
4. Damaged or Incorrect Items
If you received a wrong, defective, or damaged product:
• Report within 48 hours of delivery
• Submit photos/videos for verification
• Clicksy will cover return/courier costs
• Refunds or replacements will be offered
5. Refund Processing
• Refunds are processed after inspection
• Processing time: 7–10 working days
• Refunds are issued to the original payment method
Cash on Delivery (COD) refunds are issued as store credit or bank transfer
6. Exchanges
Exchanges are subject to stock availability. If unavailable, a refund or store credit will be issued.
7. Order Cancellation
Orders may be cancelled before dispatch. Once shipped, the normal return process applies.
8. Legal Compliance
This policy is compliant with UAE Consumer Protection Law.
9. Contact Information
Customer Support — Clicksy
Email: support@clicksyworld.com
Website: www.clicksyworld.com
